ISO/IEC INTERNATIONAL STANDARD 19086-3 First edition 2017-07 Information technology Cloud computing Service level agreement (SLA)framework— Part 3: Coreconformancereguirements Technologiesde I'information-Informatique en nuage-Cadre de travailde I'accordduniveaudeservice Partie3:Exigences deconformiteessentielles Referencenumber IEC IS0/IEC19086-3:2017(E) tso IS0/IEC2017 IS0/IEC19086-3:2017(E) COPYRIGHTPROTECTEDDOCUMENT IS0/IEC2017,Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form orbyanymeans,electronicormechanical,includingphotocopying,orpostingontheinternet oranintranet,withoutprior written permission.Permission can be requested from either ISO at the address below or ISo's member body in the country of the requester. ISo copyright office Ch.deBlandonnet8.CP401 CH-1214 Vernier, Geneva, Switzerland Tel.+4122 749 0111 Fax +4122 749 09 47 [email protected] www.iso.org ii ISO/IEc2017-Allrightsreserved