International ISO Standard IS0 24510 Activities relating to drinking Second edition water and wastewater services 2024-01 Guidelines for the assessment and for the improvement of the service to users Activités relatives aux services de I'eau potable et de I'assainissement - Lignes directrices pour I'évaluation et I'amélioration du service aux usagers Reference number ISO 24510:2024(en) @ ISO 2024 IS0 24510:2024(en) COPYRIGHT PROTECTED DOCUMENT @IS02024 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or Iso's member body in the country ofthe requester. ISO copyright office CP 40i:Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Email: [email protected] Website: www.iso.org Published in Switzerland @IS02024-Allrightsreserved i