ISO/IEC INTERNATIONAL STANDARD 30105-4 Second edition 2022-11 Information technology IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 4: Key concepts Technologies de I'information - Processus du cycle de vie de la delocalisation du processus d'affaires des services actives par IT - Partie 4: Concepts clés Reference number IEC IS0/IEC30105-4:2022(E) ISO @ IS0/IEC 2022 IS0/IEC 30105-4:2022(E) COPYRIGHT PROTECTED DOCUMENT @IS0/IEC2022 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, withoutpriorwrittenpermission.Permission can berequestedfrom eitherIso at theaddress below orIso'smemberbodyinthecountryoftherequester. ISO copyright office CP 401 · Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +4122 749 0111 Email: [email protected] Website: www.iso.org Published in Switzerland ii @IS0/IEC 2022 - All rights reserved