ISO/IEC TS TECHNICAL SPECIFICATION 25025 First edition 2021-03 Information technology Systems and software Quality Requirements and Evaluation (SQuaRE) Measurement of IT service quality Technologies de I'information - Exigences de qualite et évaluation des systemes et du logiciel (SQuaRE) - Mesure de la qualite du serviceinformatique Reference number IEC IS0/IEC TS 25025:2021(E) ISO @IS0/IEC2021 IS0/IEC TS25025:2021(E) COPYRIGHT PROTECTED DOCUMENT @IS0/IEC2021 beloworIso'smemberbodyinthecountryoftherequester. ISO copyright office CP 401 · Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +4122.749 0111 Email: [email protected] Website: www.iso.org Published in Switzerland ii IS0/IEC2021-Allrightsreserved

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