ISO INTERNATIONAL STANDARD 27501 First edition 2019-02 The human-centred organization Guidance for managers Organisme centré sur I'humain - Lignes directrices pour les dirigeants Reference number IS0 27501:2019(E) ISO @IS02019 IS0 27501:2019(E) COPYRIGHTPROTECTEDDOCUMENT @ ISO 2019 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either IsO at the address below or Iso's member body in the country of the requester. ISO copyright office CP 401 : Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +4122 749 0111 Fax: +41 22 749 09 47 Email: [email protected] Website: www.iso.org Published in Switzerland ii @ IS0 2019 - All rights reserved IS0 27501:2019(E) Contents Page Foreword ..iv Introduction. ..V 1 Scope. ..1 2 Normative references 3 Terms and definitions ..1 4 The human-centred organization and ergonomics 4.1 The seven principles of a human-centred organization 4 4.2 Ergonomics/human factors. .5 5 Stakeholders and management levels .6 5.1 Stakeholders and value co-creation .6 5.2 Change of perspective: Internal customers and external employees 5.3 Management responsibilities. .7 6 Strategic planning and human-centred activities .8 7 Management responsibilities in a human-centred organization ..10 7.1 General 10 7.2 Organizational policies .11 7.3 Organizational activities 11 7.3.1 General 11 7.3.2 Integration 11 7.3.3 Planning. .12 7.3.4 Operations management .12 7.4 Consideration of Individual differences, usability, and accessibility 13 7.4.1 General 13 7.5 Communication 13 7.5.1 General .13 7.5.2 Open and transparent communications. 7.5.3 Effective communications .14 8 Conformance ..14 Annex A (informative) .15 Annex B (informative) ..19 Bibliography ..27 @ IS0 2019 - All rights reserved ii