ISO INTERNATIONAL STANDARD 28564-3 First edition 2019-05 Public information guidance systems - Part 3: Guidelines for the design and use of information index signs Systemes de guidage destinés a I'information du public - Partie 3: Lignes directrices pour la conception et I'utilisation de panneaux d'information Reference number ISO 28564-3:2019(E) @ IS0 2019 IS0 28564-3:2019(E) COPYRIGHTPROTECTEDDOCUMENT @ IS0 2019 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either IsO at the address below or Iso's member body in the country of the requester. ISO copyright office CP 40i: Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Fax: +41 22 749 09 47 Email: [email protected] Website: www.iso.org Published in Switzerland ii @ IS0 2019 - All rights reserved IS0 28564-3:2019(E) Contents Page Foreword .iv Introduction .V 1 Scope. 1 2 Normative references 3 Terms and definitions 1 4 General .2 5 Preparation .3 5.1 Need. 3 5.2 Brief. 3 5.3 Informationto beincluded inthebrief 4 5.4 Gathering data. 4 5.5 Positioning 4 6 Design principles, characteristics and layout of visual elements. 5 6.1 Design principles. 5 6.1.1 Legibility 5 6.1.2 Conspicuity 5 6.1.3 Consistency 6 6.1.4 Simplicity. 6 6.1.5 Prioritization of messages 6 6.1.6 Use of languages 6 6.1.7 Use of jargon and abbreviations. 6 6.1.8 Inclusivity (for all potential user groups) 6 6.1.9 Environmental sensitivity 7 6.2 Characteristics. 7 6.2.1 Graphical symbols 7 6.2.2 Text and numerals 8 6.2.3 Colour 8 6.3 Title 8 6.4 Location information 9 6.5 Content information. 9 6.6 Layout. 10 6.6.1 Zoning. 10 6.6.2 Prioritization. 10 6.6.3 Sequencing. 11 7 Sign carrier. 11 7.1 Materials 11 7.2 Glare and reflections .11 7.3 Illumination 11 7.4 Sustainability 11 7.5 Non-static application. .11 8 Inspection and updating .12 Annex A (informative) Examples of information index signs in typical environments ..13 Annex B (informative) Guidance for the uses of codes on different floors and open areas. .18 Bibliography .19 @ IS0 2019 - All rights reserved ii