ISO INTERNATIONAL STANDARD 41001 First edition 2018-04 Facility management Management systems Requirements with guidance for use Facility management - Systemes de management Exigences avec directives d'utilisation Reference number IS0 41001:2018(E) Tso Copyright International Organization for Standardization @IS02018 IS0 41001:2018(E) COPYRIGHTPROTECTEDDOCUMENT @ IS0 2018 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either IsO at the address below or Iso's member body in the country of the requester. ISO copyright office CP 401 : Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Fax: +41 22 749 09 47 Email: [email protected] Website: www.iso.org Published in Switzerland CopyightimationalOrganizationfor Standardizati @ IS0 2018 - All rights reserved IS0 41001:2018(E) Contents Page Foreword ..iv Introduction. ..V 1 Scope. ..1 2 Normative references 3 Terms and definitions ..1 4 Context of the organization ..4 4.1 Understanding the organization and its context 4 4.2 Understanding the needs and expectations of interested parties ..4 4.3 Determining the scope of the FM system. 4.4 FMsystem ..5 5 Leadership .5 5.1 Leadership and commitment ..5 5.2 Policy .6 5.3 Organizational roles, responsibilities and authorities .6 6 Planning. .7 6.1 Actions to address risks and opportunities 6.2 FM objectives and planning to achieve them 7 7 Support. .8 7.1 Resources .8 7.2 Competence ..8 7.3 Awareness. .8 7.4 Communication .8 7.5 Documented information. 9 7.5.1 General .9 7.5.2 Creating and updating information. .9 7.5.3 Control of documented information 7.5.4 FM information and data requirements .10 7.6 Organizational knowledge. 10 8 Operation .11 8.1 Operational planning and control .11 8.2 Coordinationwithinterestedparties .11 8.3 Integration of services. ..11 9 Performance evaluation ..11 9.1 Monitoring, measurement, analysis and evaluation. ..11 9.2 Internalaudit ..12 9.3 Management review. ..12 10 Improvement ..13 10.1 Nonconformity and corrective action ..13 10.2 Continual improvement ..14 10.3 Preventive actions .14 Annex A (informative) Guidance on the use of this document ..15 Bibliography ..45 CopyrghtIntematinal OrgzA rights reserved ii