ISO/IEC/ INTERNATIONAL STANDARD IEEE 26513 Second edition 2017-10 Systems and software engineering - Requirements for testers and reviewers of information for users Ingénierie des systemes et du logiciel - Exigences pour testeurs et vérificateurs de documentation utilisateur IEC Reference number IS0/IEC/IEEE26513:2017(E) 3331 @ IS0/IEC 2017 @IEEE2017 ACKEY, MA out license from IHS IS0/IEC/IEEE 26513:2017(E) COPYRIGHTPROTECTEDDOCUMENT @ IS0/IEC 2017, Published in Switzerland @IEEE2017 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from ISOo, IEC or IEEE at the respective address below. ISO copyright office Institute of Electrical and Electronics Engineers, Inc Ch. de Blandonnet 8 · CP 401 3 Park Avenue, New York CH-1214 Vernier, Geneva, Switzerland NY10016-5997,USA Tel. +41 22 749 01 11 Fax +4122 749 09 47 [email protected] [email protected] www.iso.org www.ieee.org @ IS0/IEC 2017 - All rights reserved @ IEEE 2017 - All rights reserved ogical Univ/5926867100, User=JACKEY, MA No reproductic or networking pemited without license from IHS IS0/IEC/IEEE 26513:2017(E) Contents Page 1 Scope.. 2 Normativereferences. 2 3 Terms and definitions .. 2 4 4.1 Definition of conformance. 4.2 Conformance situations.... .9 5 Review and assessment processes of user documentation within the software lifecycle.. .10 5.1 5.2 Review and assessment activities.. ..10 6 Documentation evaluation strategy... 12 6.1 Requirements,objectives,andconstraints... 12 6.2 6.3 Selection of an evaluation method ... 14 6.4 Documentation evaluation criteria. 14 6.5 Documentation test process .... 6.6 Project requirements affecting documentation evaluation. 15 6.7 Resource requirements and planning... 15 6.7.1 15 6.7.2 Resourcesfordocumentationevaluation.. 16 6.7.3 Impact of evaluation on project schedules 16 7 Documentationevaluationmethodsandprocedures 7 7.1 General.. 17 7.2 Documentation review... 17 7.2.1 Planning documentation review .. .7 7.2.2 Administering quality review.. 19 7.2.3 Managing the results of documentation review ... 20 7.2.4 Configuration change review.... 20 7.3 Systemtestofdocumentation, 20 7.3.3 Creating the system test plan for documentation ... 22 7.3.2 System test plan for documentation approvals....... 7.3.3 Problem management and the system test of documentation lifecycle... 23 7.4 Usability testing of documentation .... 23 7.4.1 7.4.2 Objectivesand activitiesforusabilitytestingofdocumentation.. 24 7.4.3 Measures and metrics for documentation usability testing goals.... 25 7.4.4 Planning documentation usability tests ..... 7.4.5 Performing usability evaluation of documentation .. 27 7.4.6 Problem management for documentation usability tests ... 28 7.5 7.5.1 Scope of accessibility testing .. 7.5.2 Performing accessibility tests .. 29 7.6 7.6.1 General... 29 7.6.2 Planning for translation and localization review and testing. 29 7.6.3 Performing translation and localization review and testing .... Annex A (informative) User-centered test and review guidelines. 31 A.1 Support for an action-oriented approach . .31 A.2 Support for real tasks .. .32 A.3 Support for error recognition and recovery . .33 iii @ IS0/IEC 2017 - All rights reserved Copyightintematonal EFF2ianAll rights reserved No reproduction or networking permitted without license from IHS ACKEY,MA Not for Resale, 1