ISO INTERNATIONAL STANDARD 17100 First edition 2015-05-01 Translation services Requirements for translation services Services de traduction - Exigences relatives aux services de traduction Reference number IS0 17100:2015(E) SO Zhejian Institute of Sta andardization5956617 IS02015 vided by IHS underI mitted without license from IHS IS0 17100:2015(E) COPYRIGHTPROTECTEDDOCUMENT IS0 2015, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISOcopyrightoffice Ch. de Blandonnet 8 . CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 [email protected] www.iso.org Intenatinair PrganizationforStandardization Not for Resale, 2015/7/24 02:56:25 etworking permitted without license from IHS IS0 17100:2015(E) Contents Page Foreword ..V Introduction. ...vi 1 Scope. 2 Terms and definitions 2.1 Concepts related to translation and translation services ..1 2.2 Concepts related to translation workflow and technology 2.3 Concepts related to language and content. ..3 2.4 Concepts related to the people involved in translation services 2.5 Concepts related to control of the translation service process ..5 3 Resources. .5 3.1 Human resources. ..5 3.1.1 General .5 3.1.2 Responsibility for sub-contracted tasks. .5 3.1.3 Professional competences of translators. .6 3.1.4 Translator qualifications. .6 3.1.5 Professional competences of revisers. 3.1.6 Professional competences of reviewers .6 3.1.7 Competence of translation project managers 3.1.8 Recording regular maintenance and updating of required competences 7 3.2 Technical and technological resources. 4 Pre-production processes and activities .7 4.1 .7 General 4.2 Enquiry and feasibility ..7 4.3 Quotation. 1 4.4 Client-TSP agreement 1 4.5 Handling of project-related client information .8 4.6 Project preparation. .8 4.6.1 Administrative activities 4.6.2 Technical aspects of project preparation. .8 4.6.3 Linguistic specification ..8 5 Production process 5.1 General .9 5.2 Translation service project management 5.3 Translation process. .10 5.3.1 Translation ..10 5.3.2 Check .10 5.3.3 Revision .10 5.3.4 Review. .11 5.3.5 Proofreading .11 5.3.6 Final verification and release. ..11 6 Post-production processes. ..11 6.1 Feedback .11 6.2 Closing administration. ..11 Annex A (informative) Is0 17100 Translation workflow ..12 Annex B (informative) Agreements and project specifications ..13 Annex C (informative) Project registration and reporting ..15 Annex D (informative) Pre-production tasks ..16 Annex E (informative) Translation technology ..17 AnnexF(informative)Non-exhaustivelistofvalueaddedservices ..18 iii enseeZhejang Institute of Standardization 5956617 No reproduction or networking permitted without license from IHS Not for Resale, 2015/7/24 02:56:25