INTERNATIONAL ISO/IEC STANDARD 33002 Secondedition 2015-03-01 Information technology Process assessment Requirements for performing process assessment Technologies de I'information Evaluation du processus- Exigences relatives a la réalisation d'une évaluation du processus Reference number IS0/IEC 33002:2015(E) ISo LEC @ISO/IEC2015 IS0/IEC 33002:2015(E) COPYRIGHTPROTECTED DOCUMENT @IS0/IEC2015 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISO copyright office Case postale 56 : CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail [email protected] Web www.iso.org Published in Switzerland ii @ IS0/IEC 2015 - All rights reserved IS0/IEC33002:2015(E) Contents Page Foreword ..iv Introduction. ..V 1 Scope. 2 Normative references 3 Terms and definitions 4 Performing an assessment ..1 4.1 General requirements .2 4.2 .3 Assessmentactivities 4.2.1 Plan the assessment. 3 4.2.2 Collect the data. ..3 4.2.3 Validate the data 4 4.2.4 Determine the results. .4 4.2.5 Report the assessment 4 4.3 Roles, responsibilities and competence ..5 4.4 Assessmentinputs .6 4.5 Assessment record .7 4.6 Class of assessment. .7 4.6.1 General. .7 4.6.2 Class 1 assessment .8 Specificreguirements 4.6.3 Specific requirements Class 2 assessment .9 4.6.4 Specific requirements - Class 3 assessment. 10 4.7 Assessment of process capability 10 5 Verifying conformity to process assessments ..10 Annex A (normative) Categories of independence ..12 Annex B (informative) Example content of an assessment report ..13 Bibliography .16 @ IS0/IEC 2015 - All rights reserved iii