IEC Technical ISO Report IS0/IEC TR 24030 Information technology Artificial Second edition intelligence (AI) Use cases 2024-04 Technologies de I'information Intelligence artificielle (IA) - Caspratiques Reference number ISO/IEC TR 24030:2024(en) @ ISO/EC 2024 IS0/IEC TR 24030:2024(en) COPYRIGHT PROTECTED DOCUMENT @IS0/IEC2024 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or Iso's member body in the country ofthe requester. ISO copyright office CP 40i: Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Email: [email protected] Website: www.iso.org Published in Switzerland @ IS0/IEC 2024 - All rights reserved i IS0/IEC TR 24030:2024(en) Contents Page Foreword. .vi Introduction. .vii 1 Scope. .1 2 Normative references 1 3 Terms and definitions. .1 4 Abbreviated terms 1 5 Applications 3 5.1 General 3 5.2 Application domains 3 5.3 Deployment models. 4 5.4 Examples of AI applications. 4 6 Use cases. 8 6.1 General 8 6.2 Sources of use cases. 8 6.3 Guidance for submitting use cases 8 6.4 Fields of the use case template 8 6.4.1 General 8 6.4.2 ID 9 6.4.3 Use case name 9 6.4.4 Application domain .9 6.4.5 Deployment model. 9 6.4.6 Objective(s). .9 6.4.7 Narrative. 9 6.4.8 Stakeholders and stakeholder perspectives .9 6.4.9 Data characteristics.. 10 6.4.10 Key performance indicators (KPIs) .10 6.4.11 Features of use case.. 10 6.4.12 Threats and vulnerabilities 11 6.4.13 Challenges and issues. 11 6.4.14 Trustworthiness considerations. 11 6.4.15 Use of standards; opportunities for future standardization 13 6.4.16 SDGs to be achieved. 13 6.5 Basic statistics. 13 6.5.1 Use cases by application domain. 13 6.5.2 Use cases by task. .14 6.5.3 Use cases by relevant SDGs 14 6.6 Societal concerns. 15 7 Use cases summaries 15 7.1 General 15 7.2 Agriculture. 21 7.2.1 Real-time segmentation and prediction of plant growth dynamics using low power embedded systems equipped with AI (use case 126) .21 7.2.2 Smart agriculture (use case 156) 23 7.2.3 Forecasting of crop yield using decision support system (use case 173) .24 7.3 Digital marketing. .26 7.3.1 Improving conversion rates and return on investment (Rol) with Al technologies (use case 53) 26 7.3.2 AI system for digital marketing in retail services (use case 185) .27 7.4 e-commerce/e-business 29 7.4.1 Emotion-sensitive AI customer service (use case 42) 29 7.4.2 Deep learning-based user intent recognition (use case 43) .31 7.4.3 AI virtual assistant for customer support and service (use case 106) 33 @ IS0/IEC 2024 - All rights reserved iii IS0/IEC TR 24030:2024(en) 7.4.4 Customer relation management (CRM) (use case 157) 34 7.5 Education. 36 7.5.1 A recommendation system for industrial training (use case 23) 36 7.5.2 An intelligent marking system (use case 83) 38 7.5.3 Intelligent educational robot (use case 84) 40 7.5.4 AI system to intelligent campus (use case 85) .41 7.5.5 AI adaptive learning platform for personalized learning (use case 102) .43 7.5.6 AI adaptive learning mobile app (use case 124) .45 7.6 Energy 46 7.6.1 Smart energy grid (use case 166) 46 7.7 Fintech 48 7.7.1 Detection of fraud based on collusion (use case 20) 48 7.7.2 Virtualbankassistant(usecase57) 49 7.7.3 Forecasting prices of commodities (use case 91). 51 7.7.4 Financial advice and asset management with AI (use case 114) .52 7.7.5 Loan in 7 minutes (use case 119) 54 7.7.6 Predictive risk intelligence (use case 164) 55 7.8 Healthcare .57 7.8.1 AI system to predict post-operative visual acuity for LAsIK surgeries (use case 24). .57 7.8.2 AI system to quality control of electronic medical record (EMR) in real time (usecase50) 59 7.8.3 Discharge summary classifier (use ca