ISO INTERNATIONAL STANDARD 30401 First edition 2018-11 Knowledge management systems Requirements Systemesdemanagementdes connaissances-Exigences Referencenumber IS030401:2018(E) ISO @IS0 2018 IS030401:2018(E) Contents Page Foreword .iv Introduction. ..V 1 Scope. 2 Normativereferences ..1 3 Terms and definitions .1 4 Context ofthe organization .5 4.1 Understanding theorganizationand its context .5 4.2 Understandingtheneeds and expectations of interestedparties (stakeholders) .5 4.3 Determiningthescopeoftheknowledgemanagementsystem 5 4.4 Knowledge management system. 6 4.4.1 General. 6 4.4.2 Knowledgedevelopment 6 4.4.3 Knowledgeconveyanceandtransformation 6 4.4.4 Knowledgemanagementenablers 7 4.5 Knowledgemanagement culture 7 5 Leadership .8 5.1 Leadershipand commitment .8 5.2 Policy 8 5.3 Roles,responsibilitiesandauthorities .9 6 Planning .9 6.1 Actionstoaddressrisks and opportunities 9 6.2 Knowledgemanagementobjectivesandplanningtoachievethem .9 7 Support. ..10 7.1 Resources 10 7.2 Competence .10 7.3 Awareness .11 7.4 Communication .11 7.5 Documented information ..1 7.5.1 General. 11 7.5.2 Creating and updating ..12 7.5.3 Controlofdocumentedinformation 12 8 Operation .12 9 Performance evaluation .13 9.1 Monitoring,measurement,analysisandevaluation .13 9.2 Internalaudit .13 9.3 Managementreview. ..13 10 Improvement. ..14 10.1 Nonconformity and correctiveaction .14 10.2 Continual improvement. .14 AnnexA(informative)Theknowledgespectrum-therangeofknowledgemanagement .15 AnnexB(informative)Relationshipbetweenknowledgemanagementandadjacentdisciplines..16 AnnexC(informative)Knowledgemanagementculture .18 Bibliography ..20 IS02018-All rightsreserved ili IS030401:2018(E) Foreword Iso(theInternationalOrganizationforStandardization)isaworldwidefederationofnational standards bodies (IsOmember bodies).The work of preparing International Standards is normally carried out through Isotechnical committees.Each memberbody interested in a subject for which a technical committeehas been established has the rightto berepresented on that committee.International organizations,governmental and non-governmental,in liaison withIso,alsotakepart in the work. IsocollaboratescloselywiththeInternationalElectrotechnicalCommission(IEC)onallmattersof electrotechnicalstandardization. The procedures used to develop this document and those intended for its further maintenance are describedintheIso/IEDirectives,Part1.Inparticular,thedifferentapprovalcriterianeededforthe different types of Iso documents should be noted.This document was drafted in accordance with the editorialrulesoftheISo/IEcDirectives,Part2(seewww.iso.org/directives). Attentionisdrawntothepossibilitythat someoftheelementsof thisdocumentmaybethesubject of patent rights.IsO shall notbeheld responsiblefor identifying any or all suchpatent rights.Details of anypatent rights identified duringthe development of the document will bein the Introduction and/or ontheIsolistofpatentdeclarationsreceived (seewww.iso.org/patents). Anytrade nameused in thisdocument is informationgivenfor the convenience of users and does not constitute an endorsement. For an explanation of the voluntary nature of standards,the meaning of Iso specific terms and expressions related to conformity assessment, aswell as informationabout Iso's adherence to the WorldTradeOrganization(WTO)principlesintheTechnical BarrierstoTrade(TBT)seeWWw.isQ .org/iso/foreword.html. This document wasprepared byTechnical CommitteeIso/Tc260, Humanresource management. Any feedback orquestions on thisdocument should be directed tothe user'snational standards body.A completelistingofthesebodiescanbefoundatwww.iso.org/members.html. iv IS02018-All rights reserved