ISO/TS TECHNICAL SPECIFICATION 22330 First edition 2018-06 Security and resilience Business continuity management systems Guidelines for people aspects of business continuity Sécurité et reésilience - Systemes de gestion de la poursuite des activités Lignes directrices concernant les aspects humains de la poursuite des activites Reference number ISO/TS 22330:2018(E) [so @ IS0 2018 IS0/TS22330:2018(E) COPYRIGHTPROTECTEDDOCUMENT @IS02018 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISO copyright office CP 40i: Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +4122 749 0111 Fax: +41 22 749 09 47 Email: [email protected] Website: www.iso.org Published in Switzerland ii @ IS0 2018 - All rights reserved IS0/TS 22330:2018(E) Contents Page Foreword Introduction.. ..vi 1 Scope. 1 2 Normative references. 3 Terms and definitions.. 4 People aspects overview. 4.1 General. 4.2 The need for a people aspects approach 4.3 Structure... 5 Precursors. 5.1 General... 5.2 Duty of care 5.3 Attributes of the organization 5.4 Team and individual competencies.. 6 Preparing to respond. 6.1 General.. 6.2 Business impact analysis.. 6.3 Managing people risks in business continuity. 8 6.4 Including people aspects in business continuity management 6.5 Knowledge, skills and abilities... 8 6.5.1 General. 8 6.5.2 Education. 8 6.5.3 Learning and development 6.5.4 Experience... 6.6 Awareness across an organization. 9 7 Delivering the respons .10 7.1 General. 10 7.2 Respond 11 7.2.1 General 11 7.2.2 Responding to early warning .. 11 7.2.3 Immediate actions to protect and secure people. 11 7.2.4 Incident response organization .. 15 7.3 Recover. 17 7.3.1 General 17 7.3.2 Mobilizing the workforce in adverse conditions. 17 7.3.3 Using alternative work sites... 18 7.3.4 Working from home.. 18 7.3.5 People management issues. 19 7.4 Restore.. 20 7.4.1 General. 20 7.4.2 Actions for sustainable restoration of operations. 21 7.5 People support strategies. 21 7.5.1 Managing the needs of families and friends 21 7.5.2 Physical and psychological well-being... 22 7.6 Communications. 23 7.6.1 General. 23 7.6.2 Importance of internal communication.. 24 7.6.3 Communication systems and pathways.. 25 7.6.4 External communications... .26 7.6.5 Social media .. 7.7 Managing the impact of travel issues : 27 7.7.1 General 27 @ IS0 2018 - All rights reserved iii